Medsie — Support

Need help with Medsie? Email support@smaple.tr and we'll get back to you, usually within one business day. Please tell us your iPhone model, iOS version and what you were trying to do.

Frequently asked questions

Do I need an account?

No. You can track your own medicines on your phone without an account. You only need to verify your email address if you want to follow a relative's medicines or restore your account on a new phone.

Reminders don't arrive or arrive late.

Make sure notifications are allowed for Medsie in iPhone Settings › Notifications › Medsie, and that "Time Sensitive Notifications" is on. Focus modes and Silent mode can hide or mute notifications. In the app, Settings › Reminders › "Send a test notification" checks that everything works.

How do I follow my mother's or father's medicines?

Open Relatives. Either ask them for the 6-digit code shown on their phone, or tap "Set up my mother's / father's phone" to send an invite link or show a QR code. They accept on their own phone; nothing is shared until they do.

My relative missed a dose. What happens?

Their phone reminds them, reminds them once more, then our server sends a reminder. If the dose is still not marked, you get an alert with "Ring their phone" and "Call" buttons. When they take it later, you get a quiet "taken" notification.

What is the code on the medicine box?

Medicine boxes sold in Turkey carry a square "Karekod". Scanning it fills in the medicine name, strength and box size, and adds the expiry date. Outside Turkey you can add medicines by typing their name.

How do I delete my data?

Settings › Privacy › "Delete my account and data". You can also turn off cloud sharing there and keep using the app on your phone only.

Is Medsie medical advice?

No. Medsie is a reminder tool and does not replace your doctor or pharmacist.

Smart Maple Yazılım Teknoloji Ltd. Şti. · Ankara, Türkiye · support@smaple.tr · +90 312 227 84 99